The Technology Support Specialist, with an emphasis on inventory management and logistics, is part of a four member Helpdesk team providing in-depth computing support over the telephone and in person for faculty, staff, and students, including troubleshooting hardware and software issues, introducing new technologies, evaluating changing hardware and software needs, repairing and replacing aged equipment, and maintaining campus computing facilities. The role of the Helpdesk is to triage and correctly route incoming issues for all campus constituents, emphasizing smooth hand-offs to the other groups that form ITS. In addition, this position emphasizes exemplary customer service skills, excellent time management, and a strong attention to detail.
The Technology Support Specialist will help solve complex problems in a variety of environments, including Microsoft Windows, MacOS, and on mobile devices for faculty, staff, and students. Coordinate annual computer replacement process to determine which computers are eligible for replacement, communicate with affected faculty and staff to determine current needs, order computers as needed, and schedule replacements.
This position is a full-time (1.0 FTE), regular, benefit eligible position.
What Carleton College has for you: We offer a generous benefits package, including comprehensive medical, dental, and vision insurance, 403(b) retirement plan with a 10% employer contribution with immediate vesting, a Health Savings Account with college contribution, college tuition assistance for employees’ children, paid vacation, sick time, and holidays, as well as access to many other campus amenities.
The successful candidate possess a bachelor’s degree or equivalent combination of education and full-time work experience and a minimum of three years’ experience providing computer support in an academic setting. Must have an in-depth understanding of and experience supporting Windows and MacOS, as well as mobile computing, including iOS, Android, and Windows Phone.
Review of applications begins immediately and continues until the hire is complete. We accept only online applications. For more specific information about the position and how to apply visit: https://jobs.carleton.edu/postings/3645
Start Date: As soon as possible.
Carleton is a private liberal arts residential campus with nearly 2000 students and 800 faculty & staff. Carleton is located in Northfield, Minnesota, approximately 40 miles south of the Twin Cities. Northfield is a short commute from the metro that offers an interesting alternative to working in corporate America. A place with small town charm with big city opportunity. If you are looking for a stimulating environment to work, take a closer look at this opportunity today.
Carleton College is an AA/EEO employer. We are committed to developing our staff to better reflect the diversity of our student body and American society. Members of underrepresented groups are strongly encouraged to apply.
Additional Salary Information: Please contact our Human Resources Department at 507-222-7471 or email@example.com for additional salary information.
About Carleton College
Founded in 1866, Carleton College is a small, private liberal arts college in the historic river town of Northfield, Minnesota. Best known for its academic excellence and warm, welcoming campus community, Carleton offers 37 majors and 15 concentrations in the arts, humanities, natural sciences, and social sciences.