Knowledge, skills and abilities for this position:
Have strong interpersonal skills and an advanced understanding of how a computer and its accessories work. Be able to diagnose and repair computing problems over the phone and in person in a professional and courteous manner. Communicate effectively highly technical information and ideas to non-technical person. Use hand tools and lift or move 50 pounds. Experience in installing, configuring, using and problem solving computer applications.
Must be capable of working across functional boundaries.
Able to adopt and work within OIT processes informed by ITSM best practices frameworks.
Must work within OIT's culture of accountability, fully embracing cultural beliefs and working within those to achieve aligned results.
Required: A current and valid Alaska Driver's License or able to obtain by date of hire.
Desired: Major industry standard certificates(s). Acute thoroughness and attention to detail. Excellent interpersonal skills.
Preferred: Have a deep understanding in software, hardware, peripherals, operating systems and network software. Be familiar with University of Alaska Fairbanks computing resources and environment.
Ability to work with customers in stressful, time-sensitive environment. Ability to closely follow established security policies. Demonstrated experience providing excellent customer service.
Typical Education or Training:
Two-year degree in Information Technology Systems or related field, or equivalent work experience.