This temporary staff position is responsible for technical support of IT systems on the Training Ship State of Maine (TSSOM) for the 90-day training cruise from May 5, 2017 to August 2, 2017. This includes network connectivity, email support, user support and all aspects of Helpdesk duties. This position supervises IT student technicians. This position reports to the Network Manager.
If necessary, there will be an option for a 45-day cruise. Cruise A will start May 5, 2017 and end June 18, 2017. Cruise B will start June 18, 2017 and end August 2, 2017.
Solely responsible for all duties associated with providing technical support services to the TSSOM.
Troubleshoots computer hardware and software and associated peripherals as needed and required.
Support of IOP network hardware, software and connectivity technology as needed and required.
Support and troubleshoot network hardware as needed and required.
Perform administrative tasks for email and other ship servers and systems.
Maintain ship software systems and servers.
Supervise Helpdesk functions.
Supervise Student technicians, utilizing student technicians within budgetary confines.
On-call 24/7 while at sea. Must maintain office hours while in port and remain with the ship while in a pay status.
- Relevant Bachelor’s Degree preferred and/or or one to three years related experience; or equivalent combination of education and experience.
- Strong database skills, adobe designer/interface, social media experience including Word, Excel, programming.
- Criminal background clearance required.
- Positive mental attitude.
- Ability to work both independently and with a team.
- Ability to work with people in a closed, intense environment.
- Merchant Mariner Credential (MMC).
- Transportation Worker Identification Card (TWIC).
- Valid US Passport.
- This position requires physical dexterity/exertion during the voyage of the Training Cruise.
- The ship may encounter foul weather and seas.
- The ship environment is very close quarters, narrow passageways, ladders and elevated hatches.
- Exposure to extremes in weather onboard ship, including rain, sleet, snow, rough seas.
- Regularly sit, walk through narrow passages, climb ladders.
- Use hands to manipulate objects, tools or controls.
- Reach with arms and hands.
- Lift and move up to 30 pounds.
- Work in areas of high noise levels.
HOW TO APPLY
Interested individuals should submit a cover letter, résumé, a completed MMA Application Form, copies of applicable professional certifications, transcripts and/or licenses, and contact information for at least three professional references.
In the subject line of your email, please write the full title of the position you are applying for and your name. All offers are made contingent upon the successful completion of a criminal background investigation. Individuals cruising onboard our ships are also required to undergo a pre-employment drug-screening.
For the health and wellbeing of our community, the Maine Maritime Academy campus and vessels (ashore and afloat) are smoke- and tobacco-free as of August 1, 2016.
EQUAL EMPLOYMENT OPPORTUNITIES
The Academy is an equal opportunity employer and does not discriminate on the basis of race, color, marital status, sex, religion, gender, age, sexual orientation, veteran status, national origin, genetic information, or physical or mental disabilities. The Academy provides reasonable accommodation to qualified individuals upon request.
Women, minorities and veterans are strongly encouraged to apply.