1. Knowledge of the college recruitment process.
2. Knowledge of the Ellucian Recruiter or Microsoft CRM.
3. Knowledge of SQL including creating, modifying and troubleshooting queries.
4. Extensive problem-solving experience working with all aspects of the system including troubleshooting and determining best alternatives for implementing new procedures.
5. Proven track record in gathering business requirements, providing change control management, and managing user expectations.
6. Experience working and communicating with various levels both within and outside an organization including senior management, steering committees, technical IT staff, and end-users.
7. Experience developing strong customer relations and managing customer expectations.
8. Familiarity with project management.
9. Experience at working both independently and in a team-oriented, collaborative environment.
10. Strong written and oral communication skills.