Associate Director, Network Design and Engineering
University at Albany
December 26, 2017
Full Time - Experienced
Technical (Programmer, Developer, Analyst)
About University at Albany:
Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research and public service engages a diverse student body of more than 17,300 students in nine schools and colleges across three campuses.
Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City and the Adirondacks.
The University at Albany is seeking a highly qualified candidate to fill the role of Associate Director, Network Design and Engineering within the division of Information Technology Services (ITS). The Associate Director, Network Design and Engineering will serve as a member of ITS's Enterprise Infrastructure Services team, which is responsible for the delivery of infrastructure services.
The Associate Director leads and manages the Network Design and Engineering group and is responsible for the effective design, implementation and operation of the University at Albany network infrastructure spanning multiple campuses and locations in the Capital Region. The network serves nearly 25,000 University faculty, staff and students and is in a consistent pattern of growth and a constant cycle of replacement that enables and supports academic, research and administrative innovation.
As the Service Owner for the network infrastructure service and the network access service, the Associate Director plans, advocates and speaks for the networking needs of the University. S/he manages the operational and project-based activities of the group to ensure high quality service delivery and exceptional customer satisfaction. The Associate Director defines and monitors key performance indicators that inform decisions on resource management and prioritization. Planning, budgeting and project management are key to the success of this full-time position.
The Associate Director is engaged in the day-to-day activities of his/her staff and continuously defines, reviews and evaluates the standards, processes and methods of service delivery. S/he creates an environment that encourages and promotes both individual professional growth and team building. The Associate Director brings a well-developed background in networking, but draws upon the expertise in the group to foster collaborative design and planning. S/he empowers team members to take initiative and make operational decisions within their defined areas of responsibility.
Duties and responsibilities:
Manage the design, implementation, operation, maintenance and growth of all network infrastructure at the University
Manage projects primarily associated with network services
Plan for cyclic replacement of all equipment
Conduct redundancy and contingency planning and testing
Work with the Director of Enterprise Infrastructure Services and the Assistant CIO for Administration to develop annual and multi-year budgets
Oversee, review and approve group spending requests within budget
Lead and supervise a network architect, engineers and designers, setting clear roles and expectations for operational and project activities; establish procedures, standards and protocols to guide group activities
Recruit, hire, and train/acclimate new staff
Oversee group work management including incidents, service requests, problems and projects following ITIL principles of service management
Oversee the accurate and timely creation and update of network diagrams, fiber plant maps, network jack database, telecom room information, and project artifacts
Ensure that University and ITS asset management processes are followed consistently
Develop and maintain familiarity with the network connectivity offerings available and in place for all data center occupants including ITS service providers, UAlbany Technical Coordinators, and occupants that are external to UAlbany
Provide service ownership for the Network Access service and the Network service
Address, anticipate, plan and advocate for the network needs of the faculty, staff, students and ITS service providers at the University
Work interactively with other ITS service owners including the Data Center, Server Infrastructure, and the Storage services
Develop and maintain operating level agreements with the Help Desk in support of these services
Develop and maintain professional, productive and collaborative relationships with Facilities Management partners
Manage critical incidents
Manage and continuously evaluate the costs, value, satisfaction, and overall efficacy of contracts for internet services, fiber leases, student dormitory network services and other services
Manage vendor relationships
Bachelor's degree from a college or university accredited by a U.S. Department of Education or internationally recognized accrediting organization
Five years of experience managing three or more direct reports
Seven years of experience with network design and engineering including use of the following technologies: switching, routing, firewalling, wireless, VoIP, BGP, VLAN, and VPN
Experience with design, installation, maintenance, and repair of complex copper and fiber optic cable plants
Experience managing multiple, concurrent projects successfully, including preparation and maintenance of complete budgets and schedules
Excellent written and verbal communications skills
Ability to work in a culturally diverse environment
At least 10 years of experience managing three or more direct reports
Experience managing a wireless access environment of at least 500 access points
Experience managing a network supporting VoIP and unified communications services exceeding 1000 end-points
Experience managing a multi-vendor network infrastructure
Experience working in a unionized environment
Enterprise level networking certification from a major provider (ie. CCIE, JNCIE, etc.)
Professional Rank and Salary Range: Supervising Programmer-Analyst, SL-5
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