Do you want to be part of an IT team dedicated to managing the applications and systems that support endpoint devices used by faculty and administrative staff at a world-class academic organization? Are you looking to grow your career in a dynamic environment with a wide technical portfolio? Do you have a passion for endpoint automation and optimization?
Northwestern IT seeks an experienced IT Support Specialist who will support all aspects of the endpoint management practice here at Northwestern University, enabling IT groups across campus to provide endpoint services to their constituents.
Your day-to-day work will involve keeping our endpoint infrastructure up-to-date; contributing to the development of standard images, packaged software installs, and endpoint policies; managing software and OS patching, packaging, and licensing; providing support to IT partners in Northwestern's various Schools and administrative departments; and serving as Tier-3 support for the Technical Support Specialists within Northwestern IT.
This role requires solid experience troubleshooting interesting problems with a variety of software testing tools and techniques. Platform/server administration experience is important, and a history with automation and scripting is a definite plus. Platforms you will administer include Quest KACE, JAMF Pro, IBM BigFix, Code42 CrashPlan, MBAM, PGP Desktop, as well as related software.
In this role, you will serve as a technical leader within Northwestern IT, acting as a troubleshooting resource to various constituencies across the University. As you will work directly with IT units of varying capacity, we're looking for someone with excellent customer service experience, diplomacy, and soft skills.
Experience leading medium to large projects is also desirable, including an ability to move between projects and operational tasks as necessary in our dynamic environment.
Recommends, plans, and implements endpoint management initiatives for both central IT use and for partner IT units.
Collaboratively manages and coordinates projects with internal/external clients utilizing the IT unit's systems to meet specific client goals.
Writes project plans and tests, implements, and evaluates systems and services.
Coordinates and processes application upgrades, security patching, and platform software updates as necessary.
Builds shared software packages, images and policy management within enterprise endpoint management systems.
Creates endpoint management scripts, packages, and ad hoc reporting.
Provides an advanced level of troubleshooting support in response to complex problems, questions and inquiries from junior staff.
MinimumQualifications: (Education, experience, and any other certifications or clearances)
Associate's degree or 1 year equivalent experience.
3 years experience in consulting, project management, training, technical support, or user service, in an information technology environment or similar.
Work history that demonstrates increasing levels of responsibility and leadership.
Experience as both an end-user and administrator in service areas such as user support, desktop support, help desk management, and documentation or similar.
MinimumCompetencies: (Skills, knowledge, and abilities.)
One or more years' experience in system administration of endpoint management systems or development of software images or packages.
Excellent oral and written communications skills, organizational skills
Ability to effectively control and/or participate in multiple projects of varying priorities in a consistently professional manner.
Ability to establish and maintain respectful and effective relationships with management, co-workers and customers.
Ability to work effectively with a range of responsible parties throughout the University to advance projects to timely and successful completion.
Demonstrated ability to analyze problems from multiple points of view, lead consensus building and translate consensus into planned action.
Familiarity with desktop computing environments and Internet utility software.
Demonstrated ability working with Operating System imaging and software packaging using automation.
Demonstrated Windows Server administration.
PreferredQualifications: (Education and experience)
Bachelor's degree in Computer Science, MIS, or a related field
Past experience in a University or highly-decentralized corporate environment in planning and implementation of large, multi-divisional product launches.
Advanced experience with Windows OS and Mac OS X administration related to automated software delivery, patch management and Operating System imaging.
Demonstrated experience with Windows Servers, WSUS, DNS, DHCP, firewalls, networking.
Hands on experience with full-disk device encryption and encryption key escrow.
PreferredCompetencies: (Skills, knowledge, and abilities)
Intermediate knowledge in OS imaging automation - PEX/NetBoot, Windows PE, Quest KACE K2000 and K1000, Microsoft-SCCM, Microsoft MBAM, JAMF Pro.
Intermediate knowledge of Windows Group Policy, Log-in scripts, and PowerShell
Intermediate skill level knowledge working with Active Directory policy, groups, users.
As per Northwestern University policy, this position requires a criminal background check. Successful applicants will need to submit to a criminal background check prior to employment.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.