In order to be considered as an applicant you must apply through the online application system at https://www.msudenverjobs.com. The full position announcement is listed at this site as well as application instructions. Be prepared to attach a cover letter, resume, and a list of three professional references with contact information (separate documents) to your application. IMPORTANT: If you have specific questions concerning this position or experience technical questions please refer them to the MSU Denver Equal Opportunity at 303-556-2245.
SUMMARY: Reporting to the Assistant Director of Learning Spaces, the Learning Spaces Specialist position provides the following services to MSU Denver:
1) Provide primary support to University-managed learning spaces;
2) Supervise student employees in support of computer labs, classrooms and conference spaces;
3) Provide excellent customer service to students, faculty and administrators;
4) Researches, evaluates, analyzes, appraises and reports on computer hardware, software, peripheral devices and new technologies;
5) Performs diagnostics to provide resolution and correction of problems in all learning spaces;
6) Provide technical event support as needed.
50% – Learning Spaces Support & Implementation:
Deploy and support technology in MSU Denver learning spaces, including but not limited to: projectors, document cameras, switchers, computers, AMX controllers/touch panels and relevant cabling/interconnects. Provide Tier-II (post-Helpdesk) and Tier-III (vendor-facing) technical support, and assist with network troubleshooting when required. Provide Tier-I/II student technical support on an as needed basis to ensure availability of technical services. Configure, install and implement new technology solutions/systems as directed.
Provide primary support to University-managed learning spaces during the day/evening hours. Ensure the technical operations of all student laboratories including desktop and laptop computer support for both Mac and Windows platforms.
Provide and promote customer service and technical support to faculty, staff and students consistent with IT division and industry standards. Assist in planning, designing, and enhancing technology related to all learning spaces and provide regular transfer of information to team members through detailed documentation and/or other relevant teaching methods. Work with tech support, staff, and customers to facilitate hardware/software installations, upgrades, and reconfigurations. Ensure the daily operations of all computer laboratories through coordination of resources, information and regulations.
Prepare recommendations regarding Service Level Agreements and future investment to ensure ongoing availability of quality customer service and compelling, current systems in learning spaces.
Perform scheduled maintenance and repairs in learning spaces as needed.
30% – Supervisory & Administrative:
Supervise approximately 6 part-time student employees; assign and checks work, set priorities and standards for work unit, plan and evaluate performance, including corrective action, time entry, interview and hire applicants, approve leave, trains, promotes and transfers, set schedules of employees, and resolves disputes. Serve as an escalation point for advanced technical issues and customer service concerns.
Promote a work environment that ensures open conversation and sharing of ideas as they pertain to lab operations and smart classrooms. Identify, analyze, triage and resolve technical problems or escalate to level IT professional for collaboration if employee cannot solve issues related to the network and computer environment, and to other lab managers as appropriate.
Prepare and deliver internal and external presentations and/or trainings regarding capabilities and usability of technology solutions.
Maintain current documentation regarding various lab services, including but not limited to print management, digital signage, staff training, policies and lab reservation system software.
Prepare regular status reports regarding environment operations, successes and challenges.
Attend internal collaborative meetings and client-facing meetings on an as needed basis.
15% – Media & Event Support
Assist with Media and Event production by deploying lecture capture cameras for faculty and staff. Provide training to faculty and staff on camera operation and basic troubleshooting for lecture capture. Export, edit and deliver lecture capture video in a timely manner. Provide assistance in camera operation and other production duties on various multi and single camera shoots in studio, classroom and/or remote productions.
5% – Other duties
Attend professional development courses to improve technical and supervisory skills.
Other duties as needed and assigned, including technical event management and support.
EO STATEMENT: Metropolitan State University of Denver is an equal opportunity employer.
RANK & SALARY:The salary will be commensurate with education and experience.
APPLICATION: IMPORTANT: in order to be considered as an applicant YOU MUST GO TO: www.msudenverjobs.com to apply.
DEADLINE:01/02/2017 All applicants must apply through the Online Application System at https://www.msudenverjobs.com.
MSU Denver is a leader in educating Coloradans in university programs particularly relevant to the state’s economy and the demands of today’s employers. With the highest number of ethnically diverse students among the state’s four-year colleges, MSU Denver offers 58 majors plus master’s degrees in accounting, teaching and social work. More than 21,000 students are currently enrolled at MSU Denver, and 75 percent of the University’s nearly 77,000 graduates have remained in Colorado as valuable members of the state’s workforce. Located in downtown Denver, MSU Denver shares the 175-acre Auraria Campus with two other post-secondary institutions. Pursuant to Colorado Open Records Law, written materials in a search process may be open for inspection by the public.
Visit us at www.msudenver.edu
Bachelor’s degree from an accredited college or university.
Minimum 2 years experience providing customer service and technical support in an information technology or audiovisual systems environment.
Minimum 1 year experience serving as a team or work lead in an information technology or audiovisual systems environment.
IMPORTANT NOTE: Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meet all required qualifications.
Bachelor’s degree from an accredited college or university in a technical field, including computer science, computer information systems, media development or similar.
Experience supervising and training employees.
Experience working in higher education.
Excellent verbal and written communication skills, with an emphasis on minimal-error, professional discourse.
Familiarity with educational technologies, including but not limited to, student response systems, classroom management systems, and AV technologies.
Experience creating and implementing technical focused presentations or training.
Experience with AV control systems, particularly AMX.
An industry-recognized audiovisual systems certification, including but not limited to Infocomm CTS, AMX Solutions Master or similar.
MSU Denver is a leader in educating Coloradans in university programs particularly relevant to the state’s economy and the demands of today’s employers. With the highest number of ethnically diverse students among the state’s four-year colleges, MSU Denver offers 58 majors plus master’s degrees in accounting, teaching and social work. More than 21,000 students are currently enrolled at MSU Denver,... and 75 percent of the University’s nearly 77,000 graduates have remained in Colorado as valuable members of the state’s workforce. Located in downtown Denver, MSU Denver shares the 175-acre Auraria Campus with two other post-secondary institutions. Pursuant to Colorado Open Records Law, written materials in a search process may be open for inspection by the public.
Visit us at www.msudenver.edu