In this role you will be responsible for establishing a department-wide audio visual and distance communication strategy in collaboration with department leaders, faculty and staff. You will be tasked with building a team including one AV/DC Specialist and one AV Technician. You will lead this team in the design, engineering and seamless deployment of 1) integrated video and audio conference systems in conference rooms, offices and collaborative spaces; 2) distributed education and smart classroom technologies; 3) ongoing maintenance, end-user training and documentation of all implemented technologies and processes.
Provide end-user support and training for 20+ conference rooms and distance classrooms; sites in Silicon Valley, Rwanda and Portugal.
Maintain 100,000+ square feet of AV and communication equipment and technology worth $1.1 million in office space covering 5 buildings across campus.
Maintain classroom recordings, software/hardware Codecs, room automation, audio engineering, hosted multi-call unit aggregators, digital signage displays, and Bluejeans, Adobe Connect, WebEx, GoToMeeting, Skype, etc.
Stay up to date on state of the art facilities design, technology options, and implementation logistics in order to increase end-user satisfaction for 30+ AV/distance education courses.
Together with your team, maintain evening and weekend coverage as needed, cover 7000 distance meetings/year, and on average 20 special events per month.
Manage department activities to provide service stability, availability, and completion of customer AV requests.
Develop, document and maintain efficient, effective and adaptable product/service delivery processes; Utilize performance indicators and other data to streamline operations and processes.
Bachelor’s degree in Computer Science or equivalent experience required.
5 years’ experience or more supporting audio/visual multi-point conferencing in a mixed platform environment.
Experience designing and delivering AV/distance education solutions using project management methods.
Ability to direct personnel and resources in a manner consistent with organizational goals and its overall mission.
Ability to network with on-site service providers, negotiate with outside vendors, monitor vendor performance and service delivery.
Strong customer service in pressure situations.
Knowledge of: Acatar/Panopto for distance education; Cisco codecs for direct board room connections; Bluejeans hosted videoconferencing software; Adobe Connect for Silicon Valley distance education; WebEx via corporate partners; Skype for consumer connections; FourWinds for digital signage; Crestron room automation and programming.
Understanding of a variety of issues with end-to-end communication related to video and audio protocols; codecs (H.323, H.264, SIP), delivery over multiple transports and abstraction layers including USB, HDMI, DisplayPort, wired and wireless Ethernet, LAN, WAN, Internet, NAT, firewalls.
Ability to troubleshoot and solve Linux, MacOS, and Windows client issues related to AV/distance communication.
PLEASE SUBMIT A LETTER OF INTEREST AND RESUME IN PDF FORMAT. APPLICATIONS RECEIVED BY NOVEMBER 10 WILL RECEIVE PRIORITY CONSIDERATION.