Associate Director, Web and Mobile Services California College of the Arts
The California College of the Arts (CCA) is seeking a multi-skilled individual with a strong background in product and project management to help lead CCA's highly collaborative Web and Mobile Services team.
CCA's web team utilizes a user-centered approach to create simple, elegant solutions to address complex problems for the CCA community. The team works on a variety of college web sites and services, providing various levels of support from direct design and development to tactical and strategic consultation as appropriate to the priorities of the college.
The team's primary focus is the design and development of a cutting-edge intranet and portal. The CCA Portal plays a vital and growing role at the heart of the college online ecosystem – simplifying, aggregating, and unifying the digital campus – providing a personalized dashboard; a repository of institutional knowledge; directories of people, resources and services for the entirecommunity.
The Associate Director (AD) is responsible for the day to day project and team management. The team consists of three developers, a designer, one or more work-study students, and, at times, additional team members from inside and outside CCA. The AD leads sprint planning; acting as Scrum master using a loose Agile methodology that focuses on flexibility and results.
The AD and the Director work closely with stakeholders and end-users, ensuring that the Portal and other projects are closely aligned with CCA's priorities. The AD works closely with the Director to develop project strategy and product definition including setting goals, prioritizing requirements, and defining and communicating project plans. The AD is responsible for communicating goals and priorities to the team and to the CCA community.
The AD collaborates with various teams and individuals on campus to gather and craft the content for the Portal and, working with the Marketing and Communications department, develops the Portal content strategy closely aligned with the main college website (CCA.edu) content strategy.
The AD is a strong, creative technical and design manager with a passion for emerging web and mobile technologies. The AD has a solid sense of design, a firm grasp web and mobile technologies, and an understanding of digital marketing tools and trends. The AD is driven by the desire to provide a delightful online experience to the end-users.
The AD must have excellent verbal, written, and visual communication skills.
Product Management •20% of time • Work with the Director of Web and Mobile Services, CIO, web team, campus stakeholders and end-users to define, design, and deliver the CCA Portal in alignment with the needs and priorities of the CCA community. • In close collaboration with the rest of the web team and campus stakeholders, set goals, gather requirements, assess need, and define solutions for the Portal project. • Facilitate communication and collaboration with other CCA initiatives that relate to webservices. • Review features, functionality, and content at all stages of definition, design, and development to ensure that the product meets the needs of the community. • Provide timely updates about project schedules and new releases. • Plan for and implement change management in conjunction with stakeholders andend-users. • Work with Marketing and Communications to ensure a complimentary content and platform strategy and cohesive project implementation process. • Consult with Marketing and Communications to help them define and implement the tools, resources, and support required to deliver on CCA's digital marketing strategy. • Manage web service outages, including coordinating with other teams and communicating out to the campus community.
Project Management •30% of time • Work with the project team to plan sprints and regular releases. Where necessary coordinate feature releases around time dependent functional requirements and the academic calendar. • Run the sprint process, including sprint planning and retrospectives. Manage and prioritize the backlog. • Communicate project vision, goals, and priorities to the team. • Work closely with product design resources to translate designs into specifications and requirements for the development team. • Ensure that the team has the resources and information needed to get the job done; mitigate blocks and impediments; facilitate communication within the team and with campus community. • Work with the rest of the team to identify opportunities to improve team processes and communication. Work with the team to implement and test new processes, evaluate and adjust as needed. • Manage the QA process, triage issues, and ensure test coverage. • Manage project documentation and other artifacts.
Portal Content Strategist and Manager • 30% of time • Work with the Director and the rest of the Portal team to develop and communicate a compelling and actionable information architecture and content strategy for the Portal. • Work with the Marketing and Communications editorial team and CCA's web redesign team to ensure that the Portal content strategy complements and supports the greater college information architecture and content strategy. • Put in place systems, processes, documentation, and training to ensure that content is well-written, well-designed, clear, concise, and well-organized according to best practices and guidelines; optimized for search; tagged and categorized; consistent with accessibility standards; and appealing to specific target audiences. • Collect, catalog, organize, and audit content from current web properties and work with stakeholders, department and program staff, and other contributors to reshape the content in the Portal and develop new content where needed to meet the needs of the end-users. • Design templates to support rich and diverse content in the Portal. • Work with content owners and the designer to define and design content templates. • Ensure that the content creation and management experience provides content owners with a high-level of flexibility, control and ease of use. • Work with the web team and the vendor to define, implement, and refine the features and workflows in Wagtail (our CMS) to provide content owners with a flexible, powerful and easy-to-use content management experience.
Web Services Team Manager •20% of time • Supervise Web Services staff; provide mentorship and guidance; provide regular check-ins, performance reviews, and opportunities for growth; facilitate collaboration within the team and with other teams, stakeholders, and individuals. • Supervise work-study staff. • Supervise outside vendors and consultants as needed. • When there are vacancies on the team, lead recruitment and hiring activities; work with the Director to write the job description; work with HR to develop and deliver the recruitment strategy; manage the process in the HR system; provide initial review and screening of job candidates. • Work with the director and the team to create a healthy and productive environment; building culture and cultivating a customer-focused, responsive team that encourages individual initiative and innovation, collaboration with colleagues and the CCA community. • Champion and advocate for the team in the department and in the community. • Maintain and enhance collaborative relationships and partnerships with other IT professionals, professional organizations, open source community members, and associations in higher education.
MINIMUM QUALIFICATIONS: • Bachelor's degree or equivalent work experience. • Minimum 3 years experience leading a team of developers, designers, QA and dev ops staff in the successful definition, design, development, and timely delivery of complex applications, web sites, and/or other digital products. • Experience working on content-centric online projects in the role of information architect, content strategist, developmental editor, senior content editor or user experience designer in higher-ed, digital publishing, journalism, or instructional design. • Ability to manage priorities, deadlines, and time critical situations across multiple projects and clients. • A champion for user-centered solutions with demonstrated experience working with stakeholders and end-user to assess need, gather requirements, and define solutions. • Outstanding interpersonal skills; the ability to work well with faculty, staff, students, and volunteers, and a proven record of working cooperatively and flexibly as part of a team. • An attentive and empathic listener. • Highly motivated self-starter capable of working both independently and as a member of a team. • Excellent written and verbal communication skills; an ability to convey complex concepts to variety of audiences. • A curious mind and a passion for learning new skills and solving problems.
PREFERRED QUALIFICATIONS: • 2+ years working in higher education and a familiarity with academic and administrative practices • Experience working in an Agile work environment. • PMP or Agile Project Management certification. • Experience working in user experience design, service design, visual design, and/or business process analysis. • A personal or professional art or design practice or an active interest in art and design.
Location San Francisco
Application Instructions Applicants are required to attach a cover letter and resume, as well as state salary history and requirements. Incomplete applications will not be considered. Recommended document file formats are Word or PDF. If there are multiple attachments, we recommend compressing/zipping your files into a zip format file. There is also a place in the application for you to provide a link to large documents. Please submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions.
Application Deadline For staff positions, screening begins immediately and continues until the position is filled.
EEO Statement As an educational and cultural institution, California College of the Arts has a responsibility to provide access and opportunities for all people, with special attention to supporting groups historically underrepresented in higher education.
We believe that a culturally diverse campus is integral to academic excellence, and our student, faculty, staff, and trustee bodies should reflect the diverse world in which we live, with attention to race, ethnicity, religious creed, national origin, age, sex, sexual orientation, gender identity or expression, and ability.
California College of the Arts is an equal opportunity employer and encourages applications from individuals who will contribute to its diversity.
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