Banner Administrator II (FT) – Information Technology
Effective immediately: (FT) Banner Administrator II in Wilmington University's Information Technology Department – New Castle.
Requirements: Candidate must have a Bachelor's Degree in Information Systems/Computer Science or a degree in an area relating to computer science, internet technology, or application development. Understanding of the software development lifecycle (SDLC) and business processes a plus. The candidate must have a certificate in a related field or equivalent experience (portfolio required). Must have 3+ years of demonstrated successful implementations, maintenance supporting Ellucian Banner ERP systems for higher education (college/university) clients. The candidate must have excellent communication, customer service, interpersonal and organizational skills. Must be able to work independently as well as in a team environment. Must be computer literate and proficient in Microsoft Office (Word, Excel). Must maintain professionalism and confidentiality in all situations.
The candidate must have: • Knowledge of PL/SQL, SQL, Toad and/or other reporting tools • Project management skills; including time management, initiating and implementing tasks and client follow-up • Knowledge of university functions, and the relatedness between the different departments (the interworking) • Ability to troubleshoot complex issues between code and database, in terms of business processes defined • Ability to set and change priorities amongst multiple competing constituencies, projects and resources • Must be detail-oriented, have strong problem-solving skills, and be able to understand business requirements quickly • Management of time constraints and deadlines
Responsibilities include (but are not limited to):
1. Consult with end users to understand business processes and to assist them in becoming more efficient and effective utilizing the Banner ERP system. 2. Provide technical assistance by responding to inquiries regarding errors, problems, or questions within Banner and other connected systems. 3. Troubleshoot errors and issues encountered by end users and provide resolution to solve issue to client's satisfaction. 4. Assist end users with identifying data integration points and functional dependencies within the Banner ERP system and to third party systems. 5. Update ticket tracking database with pertinent information. 6. Develop and maintain documentation regarding configuration, business processes and rules. 7. Work in a team environment, as well as independently. 8. Other duties which may be assigned by the Manager of Information Systems and Records.
Hours of Employment: Monday – Friday from 8:30 am – 4:30 pm. Weekdays, weekends and/or holidays may be necessary as workloads dictate. This position must be reachable at all times in the event system problems occur during non-business hours. Position will be part of a regular on-call process (one week on, 6 weeks off).
Benefits: Wilmington University offers an excellent benefit package that includes Medical and Dental, Vision, Retirement Plan (403b), Dependent Care Assistance, Life & Disability Insurances and Education benefits.
Salary Range: Commensurate with experience
Application Deadline: September 28, 2017
Wilmington University is an Equal Opportunity and Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff to all postings. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.
The security of all members of the campus community is of vital concern to Wilmington University. In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Annual Security Report contains information for all Wilmington University sites regarding campus security programs, recommended personal safety practices, the authority of University Public safety Officers, campus disciplinary procedures, and campus crime statistics for the most recent three year period can be found online at http://www.wilmu.edu/security/2015-2016-annual-security-report.pdf or a hard copy may be requested from the Wilmington University Department of University Safety at (302) 325-3333.