Pay Range: $19.19 per hour or higher depending on experience
Full/Part Time: Full Time
Position Summary: The Technology Solutions Partner 2 (TSP), individually and as part of a team of TSPs, serves as the primary ITS liaison, technology service representative, and technical advisor for a specified region of a UI campus(es) and must be responsive, effective, and efficient in communicating with University of Idaho faculty, staff, and students regarding the use of information technology resources. The TSP 2 gains and maintains knowledge of the business unit functions within their assigned region to consult and collaborate with UI employees and affiliates in providing information technology solutions that comply with ITS standards and meet operational needs of customers to assist them with attaining their goals in support of the UI Strategic Plan.
• Associate’s degree and 2+ years of experience in an information technology field OR a combination of relevant education and information technology experience totaling (four) 4+ years. • Knowledge of modern computer technology, including common devices, common software applications, Windows and Macintosh operating systems, and switched virtual networks. • Experience in customer service demonstrating skills in listening/reading for understanding, professionalism, collaboration, advocacy, objectivity, diligence, and flexibility. • Experience utilizing critical thinking and problem-solving skills • Experience in communicating verbally and in writing.
• Bachelor’s degree in an information technology field and 3+ years of experience in technology support or 5+ years of experience in complex consulting/problem solving position(s). • Advanced knowledge of modern computing equipment. • Experience in IT consulting or advanced experience in customer service. • Possess a valid driver’s license and able to successfully pass a driver’s record check.
Physical Requirements & Working Conditions: • Frequently lifts, carries, or otherwise moves information technology equipment weighing up to 50 pounds indoors and outdoors. • Ability to traverse between buildings, floors within buildings, ladders, and crawl or maneuver in tight places.
Posting Number: SP001580P
Posting Date: 09/27/2017
Open Until Filled: Yes
Special Instructions: Open until filled by a qualified candidate. Applications received by October 18, 2017 will have first consideration. Please provide a letter addressing how you meet each minimum qualification and preferred qualifications.
Background Check: Applicants who are selected as final possible candidates must be able to pass a criminal background check.