The University of Pittsburgh's Computing Services and Systems Development (CSSD) department is seeking a Voice Engineer (Network Telecom Engineer). This high-level, technical position will assist with the installation and troubleshooting of Unified Communications Collaboration Systems.
Recommend and implement software updates to the Avaya Communications Manager product suite. Recommend and implement Microsoft Skype for Business Cloud Services product suite. Assist with troubleshooting of routers, switches, gateways, DNS servers and DHCP servers where it might impact voice and video. Assist with configuration, management, and monitoring of voice and data devices. Troubleshoot call routing issues requiring knowledge of advanced route plans. Own and ensure documentation is up to date to reflect redundancy and business rules applied to call routing and infrastructure from both a component and application perspective. Ensure that the performance and availability of the data and/or voice infrastructure is maintained to the highest standards so that maximum productivity is achieved. Conduct testing and development disaster recovery plans to detect faults, minimize malfunctions and backup systems. Perform timely review and planning of maintenance and upgrades for existing Infrastructures (hardware and software).
Required experience - Avaya VOIP: 3 years Microsoft Skype for Business: 2 years
Applicants must provide three work related references (supervisory, whenever possible) as well as include their complete employment and salary history on their application. Applicants should include salary requirements in cover letter.
The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EEO/AA/M/F/Vets/Disabled
Bachelor's degree in CS, IS, or Telecommunications or related field or the equivalent in work experience. 3 years' experience with designing, implementing, upgrading and supporting Avaya CM, Network Routing/Switching and Security. -Exceptional knowledge and experience with Cisco network, Avaya VOIP and Video collaboration products. -Experience with inter-networking technologies (routing and switching), TCP, and application architecture -VoIP design and deployment for LAN and WAN including experience in QoS. -Strong written and verbal communication skills with the ability to effectively interact with all stakeholders, as well as relay complex technical concepts to a non-technical audience, including senior leadership. -Good understanding of enterprise class networking and server structure such as Cisco UCS, Cisco Nexus and Catalyst switches, routers and voice gateways. -Knowledge of cabling and wiring systems, design, and installation. -Expert knowledge or working knowledge of supporting Windows and non-Windows operating systems in a virtual environment. -Understanding of VMware virtualization platforms -Ability to assist in troubleshooting using packet capture utilities (e.g. Sniffer), servers, clients, and applications. -Experience with SIP (Session Initiated Protocol) Polycom and AVST voicemail