Handles campus videoconferencing needs, including high-end Cisco/Tandberg conferencing systems as well as consumer-level services such as Skype and Webex; performs live video and audio production including shooting/recording, post-processing, rendering, distribution and storage; provides faculty/staff/student assistance in the Academic Technology (AT) computer lab and in campus classrooms as needed. This position involves frequent evening and weekend work and requires the ability to transport and set up heavy equipment.
Duties and Responsibilities:
1. Videoconferencing equipment operation. Schedules and operates Academic Technology videoconference center equipment and performs minor maintenance, troubleshooting and updates for same. Handles web conferencing and webinar requests and provides instruction/support as needed for same. Clients include staff, faculty, administrators including the President’s Office, and Trustees. 2. Video and audio production. Performs live video and audio recording; handles post-production, including mixing, editing and titling; creates media content on optical media or in digital file format or stream format; dubs and transfers content between formats as needed; uploads or otherwise distributes media content as required. Provides job cost estimates/quotes to clients for jobs that will be billed. Clients include staff, faculty, and administrators including the President’s Office. 3. Recorded content management. Maintains AT’s archive of live video and audio recordings, including the use of local storage, Amazon Web Services, Google Drive, and other services/solutions as appropriate. Is responsible for security and accessibility of stored live-recorded content in accordance with strategies devised in concert with supervisor and other IT managers. Keeps up with best practices in the field of content storage/security and makes recommendations to supervisor as appropriate. 4. Academic Technology computer lab support. Provides user assistance in the AT computer lab for Windows and Macintosh computers, peripherals and software including media creation/editing applications. Patrons include students, faculty and staff. 5. Media/AV-related assistance. Provides assistance as needed to campus users of media-related hardware and software in classrooms and offices. Clients include faculty, staff and administrators. 6. Student Assistant Supervision. Assists Digital Support Manager in training and supervision of student assistants.
Cisco videoconferencing certifications are highly desirable. Experience in a fast-paced technology environment with an emphasis on exceptional customer service. Ability to communicate effectively both orally and in writing. Candidate must work well with clients and colleagues, and be able to supervise others. Candidate must exhibit sound judgment and must be able to carry out job duties and to represent the University in a mature and professional manner. This position often works events or handles material of a confidential or sensitive nature. Candidate must be diligent and conscientious in respecting and maintaining confidentiality when appropriate. Candidate must function well under pressure and be able to handle problems and last-minute assignments gracefully and professionally. Experience in the configuration, scheduling, operation and client support of consumer-level video conferencing and webinar tools such as Skype, Webex and Zoom is required. Experience with Cisco videoconferencing systems is highly desirable. Experience in the setup and operation of video and audio equipment, including live location video recording, is required. Experience in multi-microphone audio recording/mixing is desirable. Experience with media editing software, such as Adobe Premiere or Sony Vegas on the Windows platform and iMovie or FinalCut Pro on the Macintosh platform, is required. Experience with Echo360 or similar lecture capture equipment/software is highly desirable. Work experience in an academic setting is desirable.