The Washington and Lee University Office of Undergraduate Admissions is seeking an Admissions Information Systems Manager.
As a member of the undergraduate admissions and financial aid division, the Admissions Information Systems Manager oversees and manages Technolutions’ Slate CRM enrollment management system and accompanying technologies in support of the University’s annual enrollment goals. In close consultation with office leadership, responsibilities will also include facilitating the office’s data management needs in conjunction with campus constituents and vendors; coordinating and evaluating the results of the implementation of technology-related solutions; and leading conversations within the office about optimizing the use of information technology to achieve the University’s enrollment goals. Supervision of administrative staff and operational support to Admissions Officers will also be required of the role.
ESSENTIAL AND RELATED FUNCTIONS:
Serves as the primary administrator of Slate, an enrollment management system provided by Technolutions, deploying and supporting each facet of this platform in support of the undergraduate admission process.
Identifies, organizes and extracts data and builds reports for division and campus wide enrollment analysis, program assessment, data quality assurance, trend analysis, market analysis, predictive modeling and student persistence.
Oversees and documents the maintenance of all prospective student records in the Slate database. Manages imports and exports of prospective student data, maintaining their integrity and confidentiality, and ensuring their successful integration with existing student records in Slate and with other University databases.
In concert with data stewards across campus and within Slate’s admissions-specific focus, helps set data standards to ensure data integrity and uniform reporting. Monitors staff and student use of Slate and other technologies to ensure office principles are met.
Manages the Slate applicant portal and admissions and financial aid offices’ interaction with students through it.
Continually improves and refines the division’s use of Slate and other technologies to improve office data use and interaction with prospective students.
Understands and helps coordinate the needs and activities of support staff, admission counseling staff, senior administrative staff, and, periodically, other university personnel, particularly with respect to training, reporting, event management, and communication with prospective students.
Serves as a liaison to other campus offices on technology and data needs, including but not limited to the University offices of Financial Aid, Institutional Effectiveness, Athletics, Information Technology Services, and Communications and Advancement.
In relations to communications efforts, supports data migration across vendors; executes print and electronic communication flow, supports the University’s on and off campus recruitment events, collaborates with Communications Office around deployment of web and social media messaging.
Supervise three to four operations administrative staff responsible for data processing and communications.
Other duties as assigned.
Strategic Thinking - Keeps the University's strategic objectives in mind when developing and contributing to plans and initiatives for own work group. Is able to explain the link between team goals and the University's strategic direction to work group. Makes informed decisions based on a clear understanding of the impact and consequences involved. Considers key financial factors (e.g., budget, revenue, resources) when making decisions.
Change Adaptability - Stays focused on own work and responsibilities in a changing work environment. Is able to quickly reprioritize to ensure resources (e.g., work group members, systems, tools, etc.) are in place to achieve change objectives. Responds positively and is supportive of change initiatives.
Communication and Networking - Articulates thoughts clearly and is able to offer logical arguments to gain acceptance of an idea in a positive manner. Consistently communicates to work group and/or supervisor ensuring that everybody is well informed. Proactively builds informal networks at own level and uses them to drive results within own work group.
Drive for Results - Actively supports the continuous improvement of policies to reduce inefficiencies and better achieve goals. Respectfully holds people accountable for the quality of their work and minimal errors. Strives to achieve challenging goals and works through obstacles.
Talent Development - Sets appropriate targets and provides open and constructive feedback to work group. Shares growth opportunities within the University and motivates team to build on the capabilities required to progress. Proactively spends time with work group to build rapport. Actively resolves problems within own work group.
Bachelor’s degree and 5 years of relevant work experience is required. Must have proven proficiency with relational databases and data integrations, manipulation and management. Proficiency with all Microsoft Office applications. Experience building, evaluating and refining work flows and other operational business processes is essential. Experience teaching, training, or supporting non-technical people in their use of technology resources is desired. The Admissions Information Systems Manager must have superior communication skills, attention to detail, and the ability to remain focused and organized while managing numerous concurrent and even competing projects and demands. Must be a strong collaborator, working well with colleagues in Admissions and Financial Aid and across campus.
Prior use of Technolutions’ Slate system
Familiarity with selective college admissions and the critical role the effective use of data plays in supporting recruitment activities
Familiarity with data analysis, reporting & statistics
Additional Salary Information: $59,904 / annual, commensurate with experience.