Join our team and put your knowledge, skills, and passions to work as a Learning Technologies Service Supervisor. The person in this position helps manage operations in support of a portfolio of learning technologies (for example Canvas, Moodle, Desire2Learn, Kaltura MediaSpace, Bb Collaborate, AEFIS, TopHat, Piazza, etc.) This position will also develop common service workflow processes for tool selection and administration, user support, project management, and data collection; manage and provide professional development opportunities for a team of seven professionals; align service activities to strategic campus goals. The University of Wisconsin-Madison, Division of Information Technology (DoIT), Academic Technology (AT) is seeking a passionate and capable person for this position.
UW-Madison, founded in 1848, is a world-class institution offering a complete spectrum of liberal arts studies, professional programs and student activities to over 40,000 students. Spanning 936 acres along the southern shore of Lake Mendota, the campus is located in the City of Madison. Our highly ranked university is guided by The Wisconsin Idea; the principle that the university should improve people’s lives beyond the classroom through teaching, research, outreach and public service.
UW-Madison is an equal opportunity/affirmative action employer. We promote excellence through diversity and encourage all qualified individuals to apply.
7 years' experience in general IT Services.
3 years' experience delivering learning technologies for diverse constituents and that involves managing vendor relationships.
Demonstrated ability to work effectively in diverse multi-cultural teams to accomplish a goal.
Demonstrated success in fostering a customer service organization with transparent and inclusive workflow processes.
A polished writer and presenter, who shows initiative and organizational ability within a complex organizational environment and has the ability to analysis, summarize, and present service related data to diverse audiences.
Demonstrated experience developing successful partnerships and collaborative efforts with other service leaders, partners, and vendors.
Experience in change management (technical and organizational) that demonstrates the ability to evaluate proposed changes for their benefits and risks related to service delivery and team collaboration.
Additional Salary Information: Depending on qualifications